Refund & Cancellation Policy

Workshops:

Once a booking is made no refund or cancellation is allowed. However, you can request a date change, the decision lies on the sole discretion of miniaturehaven.

If you’re unable to make any amendments to your workshop booking in My Account please contact us on +917093018977 or email us on miniaturehaven@gmail.com. We will get back to you with immediate effect.

Products:

No returns or product exchanges are allowed. If any product received by you is damaged/ defective, you can let us know the same. You can call us at +91- 7093018977 (9:30 AM – 6:30 PM, Monday – Sunday) or send us an e-mail with 3 photographs (different dimensions) of the same at miniaturehaven@gmail.com within 24 hours of receiving the product. We will either replace the faulty part of the product or refund the amount to you. Subject to the Terms and Conditions, once refund is initiated by miniaturehaven, it takes 8-10 business days for the refund amount to reflect in your account.

miniaturehaven is not responsible and does not guarantee refund for cases where:

Plants and other gift products items are delivered to incorrect address provided by the sender.

Unsuccessful deliveries arising from the recipient not being present at the time of delivery at the address provided by the sender or the recipient refusing to accept the delivery.

Product quality problems caused by improper handling of the product.

A full refund for cancellations is allowed if made within 24 hours of placing the order.

In the event that we are unable to supply all or part of your order (the product or any substitute product to you at all), we shall notify you as soon as possible and reimburse your payment in full.

Online refund is credited directly through the mode from which the customer has paid the money within 24 working hours. Once processed by miniaturehaven, refund takes 8-10 business days to reflect in your account.

Offline refund is credited once the customer shares the bank details post which it takes 5-7 working days.

Cancellation Policy

Orders are processed immediately, and usually cannot be modified/cancelled unless its within 24 hours of placing the order. However, in case you want to modify/cancel an order, you can reach us on at +91- 7093018977 (9:30 AM – 6:30 PM, Monday – Sunday). If the order has not been prepared or is not out for delivery, we will try to modify/cancel the order for you. If the order has already been prepared/dispatched, it cannot be cancelled/modified and you will be charged for the order.

In other cases of order modification/cancellation, please give at least 24 hours’ notice.